POST CONFERENCE REPORT

Overall Turnout

Delegates

80

Partners

35

Speakers

24

Organizers

6




Our Partner





Top Speakers

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Designing Connected Experiences

Abhijit Bam
Head - Digital Experience
Future Factory LLP
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Engaging Ecommerce Content Search: Challenges & Opportunities

Abhishek Arun
VP
Paytm
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Keep your consumers hooked for life

Ajay Mishra
COO
Servify
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Reinventing the Digital Customer Experience Wheel

Akhilesh Saxena
Vice President-Global Service Delivery & Customer Ops
Tata Communications
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Bridging the Gap between Online and Offline Initiatives

Amit Kurseja
Head - External Merchant Payments
Amazon
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Defining Key Transformations towards Customer Centricity

Anuj Shah
Lead - Strategy & Insights
McDonald's
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Digital Transformation of B2B Customer Experience

Atin Chhabra
GM- Marketing & Head- Digital Customer Experience
Schneider Electric
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Reinventing the Digital Customer Experience Wheel

Biju Nair
AVP & Head - BFSI Sales
Conneqt Business Solutions Ltd.
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Creating Customer Personas & Journey Maps

Debasmita Dhar
Head- Service Quality& Customer Experience
Bajaj Allianz Life Insurance Co. Ltd.
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Creating Customer Personas & Journey Maps

Geetika Kambli
Managing Partner
Future Factory LLP
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Reinventing the Digital Customer Experience Wheel

Hemant Jain
Sr. EVP & Head of Digital Business
Lokmat
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Dissecting the Digital Customer Experience

Jacqueline Mundkur
Customer Experience Specialist & Sr. Advisor
Transaction Square
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A data-driven look at CX Best practices

KT Prasad
Country Director
Zendesk India
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Reinventing the Digital Customer Experience Wheel

Kamini Shahani
Joint VP/Head - Operations and Customer Service
Aditya Birla Health Insurance Company Limited
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Omni-channel Customer Experience in the Era of Tech-Driven Disruption

Kayzad Hiramanek
EVP - Customer Experience & Operations
Bajaj Alliance Life Insurance
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Speed - The Currency of the Experience Era

Loveena Khatwani
Head Client Experience
Edelweiss Broking Limited
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Reinventing the Digital Customer Experience Wheel

Mathew Philip
Director - Alliances & Business Development
LogMeIn
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The Future of the Digital Customer Experience

Namrita Mahindro
SGM - Digital Transformation & Innovation
Mahindra Group
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Best Use of AI in Customer Acquisition & Experience

Nishant Chaudhary
Co-Founder
ADOHM
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Designing Connected Experiences

Rajesh Chandran
Head- Customer Experience Asia Pacific
Cisco
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Reinventing the Digital Customer Experience Wheel

Sunil Khosla
Chief Marketing Officer
AGS Transact Technologies Ltd.
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Engaging Ecommerce Content Search: Challenges & Opportunities

Vandana Tanna
Enterprise Sales Lead - West
Zendesk
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Key Transformations and Digital Customer Experience In Key Customer Engagements

Dr. Virat Joshi
VP - BFSI Sales
Connectqt Business Solutions Ltd.
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Transforming Digital Transformation

Zameer Nathani
SVP & General Counsel
UFO Moviez India Limited

Recognition


WINNERS

  • BEST DIGITAL TRANSFORMATION

    INDIA TRANSACT SERVICES LIMITED
  • OUTSTANDING CUSTOMER REVIEWS

    CAPTAIN AKHILESH SAXENA
    TATA COMMUNICATIONS
  • BEST DIGITAL MARKETING
    (In Healthcare sector)

    ROCHE DIABETES CARE INDIA PVT. LTD.
  • BEST DIGITAL MARKETING
    (In insurance sector)

    TVS CREDIT SERVICES LTD.
  • DIGITAL MARKETING - MARKETING TECHNOLOGY COMPANY

    TO THE NEW
  • BEST OMNI CHANNEL CUSTOMER EXPERIENCE

    SHOPPERS STOP LTD.
  • BEST OMNI CHANNEL CUSTOMER EXPERIENCE

    EDELWEISS SALARY ADVANCE
  • DIGITAL EXCELLENCE IN BANKING

    HDFC BANK LIMITED
  • DIGITAL EXCELLENCE IN INSURANCE

    RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED
  • DIGITAL EXCELLENCE IN REAL ESTATE

    CENTRUM REAL ESTATE MANAGEMENT & ADVISORY
  • DIGITAL EXCELLENCE IN REAL ESTATE

    THE BAYA COMPANY
  • DIGITAL EXCELLENCE IN FINANCIAL SERVICES

    HDFC SECURITIES LIMITED
  • DIGITAL EXCELLENCE IN URBAN FINANCE

    ASPIRE HOME FINANCE CORPORATION LTD.
  • DIGITAL EXCELLENCE IN IT INDUSTRY

    ABHIJIT CHATTERJEE
    ABHi TECHNOLOGIES
  • DIGITAL EXCELLENCE IN BANKING

    CONNEQT BUSINESS SOLUTIONS LTD.
  • BEST DIGITAL CUSTOMER EXPERIENCE STRATEGY

    SHOPPERS STOP LTD.
  • BEST DIGITAL CUSTOMER EXPERIENCE STRATEGY

    TECH MAHINDRA BUSINESS SERVICES LTD.
    E SERVICES - UK
  • BEST CUSTOMER EXPERIENCE
    (WEB DEVELOPMENT)

    WEBSITE DEVELOPERS INDIA PVT. LTD.
  • ONLINE USER EXPERIENCE
    - LIFE ASSIST

    BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
  • BEST INNOVATION / CREATIVITY IN A DIGITAL CAMPAIGN

    RAYMOND LIMITED

  • BEST BUSINESS TRANSFORMATION

    EDELWEISS SME LENDING
  • BEST DIGITAL INTEGRATED CAMPAIGN

    SONY PICTURES NETWORK INDIA
  • BEST USE OF DATA ANALYTICS TO IMPROVE CUSTOMER EXPERIENCE

    EDELWEISS - PERSONAL WEALTH ADVISORY
  • AI PRODUCT OF THE YEAR

    ADOHM
  • AI CHATBOT OF THE YEAR

    Bold360 by LogMeIn
  • YOUNG DIGITAL PERSON OF THE YEAR

    RAJNISH KHARE
    HDFC BANK LIMITED
  • YOUNG DIGITAL PERSON OF THE YEAR

    NISHANT CHAUDHARY
    ADOHM
  • DIGITAL TRANSFORMATION LEADER OF THE YEAR

    DR. TUHIN CHATTOPADHYAY
    QUANTFARM
  • DIGITAL CUSTOMER EXPERIENCE TEAM OF THE YEAR

    HDFC BANK LIMITED
  • DIGITAL CUSTOMER EXPERIENCE TEAM OF THE YEAR

    CONNEQT BUSINESS SOLUTIONS LTD

Testimonials

"The ideas shared are Amazing Great Learning "

- Viral Shah
Senior Manager
Tech Mahindra Business Services

"Insightful Presentation "

- Vinay Rai
Sr. Manager
India Transact