Presenting Partner

Digital AI Partner

Gold Partner

Media Partners

The line between the online and offline worlds continues to blur with mobile virtual customer experience, various service tools, and robust shopping experiences. This makes Employing Digital Channels a Must, to serve customers.

Changing Landscape

Applying digital strategies looks exciting and appealing but in reality is quite challenging. Adding digital tools just on top of various functions cannot suffice and might add unnecessary complexity. Brand needs to figure out how to fit Digital in their customer journey in the optimum way.

Incorporating Digital Customer Experience Strategy into a holistic customer journey strategy, companies can move closer to a frictionless, omnichannel customer experience. With a frictionless experience, a customer can meet his need or solve his problem completely effortlessly in any channel and overcome obstacles. Our experience shows that digital customer experience excellence, from a customer perspective, is directly linked to the extent to which companies excel in six key areas:

  • Reachability
  • Channel Flexibility
  • Simplicity and Ease of use
  • Personalization
  • Purchase convenience
  • Service convenience

Changing Reality

Digital transformation is forcing companies to change their business models and adapt to the new market reality. What’s interesting about this is that it’s not the companies that are driving this change.

Instead, this change is being driven by the customer.

Today, customers expect relevant content in relation to what they’re doing anytime, anywhere and in the format and on the device of their choosing.

And in order to keep up with this new kind of “always-connected” customer, your business must embrace technology to deliver an unmatched customer experience

At our Digital Customer Experience Summit & Awards, learn how reach close to all these aspects and delight the customer constantly to gain Loyalty.

Thought Leaders

Abhishek Arun



Ajay Mishra



Akhilesh Saxena

Vice President-Global Service Delivery & Customer Ops

Tata Communications

Amit Kurseja

Head - External Merchant Payments


Anish Ahuja

Head Customer Service

Whirlpool India Ltd.

Atin Chhabra

GM- Marketing & Head- Digital Customer Experience

Schneider Electric

Bhuwan Lodha

VP- Digital Strategies

Mahindra Rise

Debasmita Dhar

Head- Service Quality& Customer Experience

Bajaj Allianz Life Insurance Co. Ltd.

Jacqueline Mundkur

Group Head - Customer Service

The Future Group

Kamini shahani

Joint VP/Head - Operations and Customer Service

Aditya Birla Health Insurance Company Limited

Kayzad Hiramanek

EVP- Customer Experience and Operations

Bajaj Alliance Life Insurance

Ranjit Ganguly

Group Head

TATA Power

Rajesh Chandran

Head- Customer Experience Asia Pacific


Sathish Krishnan

Director - Planning & Commercials, Customer Experience


Saurabh Kalra

Director- Business, Strategy & Insights


Sunil Khosla

Chief Marketing Officer

AGS Transact Technologies

Vikas Malhotra

Business Unit Head – Customer Engagement & Support


Vivek Shaurya

Senior Director- Customer Experience


Top five reasons you should not miss

Cultivate customers and grow your business through multiple channels

Transform your company outlook by embracing a customer-first culture

Ways to get started with a digital transformation strategy

Develop and elevate digital globalization in your organization as a global profit driver by establishing a collaborative business partnership model

Differentiate your brand through digital innovations in your CX

Who should attend

  • Customer Experience
  • Digital Strategy
  • Customer Loyalty
  • Digital Transformation

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About Us

Transformance Forums aims to create and bring around a Transformational Leadership for Individuals and Industry. We curate learning experiences through an ideal mix of panel discussions, case studies, best practices and think tank session to actively engage participants beyond the traditional one way information stream .


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